Help Center

hopps is an iOS/Android application that reduces the hassle and time for patrons to get a drink, while boosting revenue for venues and tips for bartenders.

The hopps for patrons application gives bar-goers the ability to view menus, add items to your cart, order, and pay straight from your mobile device.

The hopps for venues application provides venues with productivity and advertising tools to drive foot traffic and increase revenue.

hopps can be used at any venue that has a valid liquor license. Our app works well at restaurants, bars, nightclubs, breweries, coffee shops, and even concert halls or special events. Download our app to explore our venue partners!

Currently, hopps is available in California, New York, New Jersey, Texas, New Mexico and more states coming soon!

hopps is available on iOS , iPad, Android, and releasing a web browser version soon!

hopps for patrons

• iPhone: https://apps.apple.com/us/app/hopps-for-patrons/id1454608783
• Android: https://play.google.com/store/apps/details?id=com.hopps.patron

hopps for venues

• iPad: https://apps.apple.com/us/app/hopps-for-venues/id1497916638?ls=1
• Android: https://play.google.com/store/apps/details?id=com.hopps.venue

Currently, hopps integrates seamlessly with the following POS systems: Square, Clover, Aloha, Brink, Dinerware, Micros 3700, Micros Simphony FE, Micros Simphony, POSitouch, Squirrel, and Xpient with more to come soon!

Please email us at patron-support@hoppstech.com should you have any questions related to the patron application or your account.

Please email your account manager if you are on a paid plan or venue-support@hoppstech.com. Free accounts can email us at venue-support@hoppstech.com.

Please email us at help-desk@hoppstech.com should you need to report a bug or service request.

hopps is backed by Angel, family office, and incubator funding and have raised over $1m to-date. If you're interested in learning more about hopps, please email investor@hoppstech.com and we will get back to you in less than 1 business day.

hopps for patrons is available for free on iPhone and Android:

• iPhone: https://apps.apple.com/us/app/hopps-for-patrons/id1454608783
• Android: https://play.google.com/store/apps/details?id=com.hopps.patron

Once you have downloaded hopps for patrons from the Appe Store or Google Play

1. Download the hopps for patrons app
2. Click Sign up
3. Follow the on-screen instructions

OR

1. Download the hopps for patrons app
2. Click nearby venues
3. Browse nearby venues and check-in
4. Add items to your Cart
5. You will be asked to either Sign up or Log in, Click Sign Up
6. Follow the on-screen instructions

You can log into hopps with an email / password combination. We will be adding more ways to log in quickly and securely soon!

1. Open the hopps for patrons application
2. Click log in and enter your email / password combination

If you have forgotten your password, you can reset it quickly and securely by following the steps below:

1. Open the hopps for patrons app
2. Click Click here if you forgot password
3. Enter your email address
4. Click Send

OR

1. Open the hopps for patrons app
2. Enter your email
3. Click Next
4. Click click here if you forgot password
5. Enter your email address
6. Click Send

Note: Please follow the instructions you will receive in the reset password email

Keeping your profile up-to-date helps hopps keep you informed about your orders.

1. Log into the hopps for patrons application
2. Click your profile picture in the top left corner of the screen
3. Click View Profile

Here you will be able to manage the following:

• Profile picture (so the bartender doesn't give your drinks to another patron)
• Name (same as above)
• DOB (must be of legal drinking age)
• Tip percentage (to reward your bartenders for great service)
• Email (to send receipts)
• Phone number (sms notifications for your drinks)

Once you have logged into the hopps for patrons application, you can quickly explore our venue partners.

Map screen

1. Click on an orange circle on the map screen
2. A modal will open at the bottom of the screen showing the venue's name, address, distance away from you, rating, business hours, and service types offered (dine-in or take-out)

Search list

1. Click a venue name from the search list on the map screen
2. A new screen will open showing the venue's name, address, distance away from you, rating, business hours, and service types offered (dine-in or take-out)

Quickly find venues using our map and search features. Venues running promotions will show as larger red circles and show higher up in the search list under Featured venues.

1. Log into the hopps for patrons iOS or Android application
2. Adjust the filter in the top right of the map screen by distance or rating and click Apply
3. Use the search bar to search for specific venues

To show all venues regardless of your location

1. Click the filter in the top right corner of the screen
2. Move the slider all the way to the right and click Apply

Checking into a venue allows you to view the menu and place/pay for orders.

1. Click an orange circle or venue name from the map screen
2. Choose which service you want: dine-in if you are at the venue or take-out if you want to take menu items home

Once checked-in you can browse menu items, add items to your cart, and place orders during business hours.

Venues have the option to offer dine-in, take-out, or both.

After checking into a venue, choose dine-in if you want to consume your food/drinks at the venue, OR choose take-out if you want to take home some cans, bottles, growlers, crowlers, or even merch!

You can easily keep track of the drinks you add to your cart before placing an order.

1. Log into the hopps for patrons application
2. Check into a venue
3. Browse the menu and select menu items
4. Click Cart at the botton of the screen
5. Click the red trash bin to remove menu items
6. Click the menu item to adjust the quantity

Avoid long lines at the bar and place an order directly from your mobile device. Placing an order with hopps is quick and simple.

1. Log into the hopps for patrons application
2. Check into a venue
3. Select the dine-in service type
4. Add menu items to your cart
5. Add a credit/debit card if you want to start a tab OR use Apple/Google Pay to pay per order
6. Place your order and watch your phone for notifications on when to pick it up or have it delivered to your table

Note: Your bartender/server may ask to see your hopps order number, name, and valid ID when delivering your order.

Support local venues and order take-out to enjoy at home!

1. Log into the hopps for patrons application
2. Check into a venue
3. Select the take-out service type
4. Add menu items to your cart
5. Add a credit/debit card or use Apple/Google Pay
6. Select a pick-up time
7. Place your order and watch your phone for notifications

Once you have placed a dine-in order, you can track it's ETA easily from the Orders screen

1. Log into the hopps for patrons application
2. Make sure you are checked into the venue where you placed the order
3. Click Orders at the bottom of your screen
4. Find your active order/order number
5. You will see the status of your order and the estimated wait time

Note: When the venue receives your order, you will also receive push notifications directly to your phone when your order has been started and when it's ready.

Once you have placed a take-out order, you can track it's ETA easily from the Orders screen

1. Log into the hopps for patrons application
2. Make sure you are checked into the venue where you placed the order
3. Click Orders at the bottom of your screen
4. Find your active order/order number
5. You will see the pick up time you selected when placing the order

Note: When the venue receives your order, you will also receive push notifications directly to your phone whe your order has been started and when it's ready.

With hopps, you can hopp the line to get your order quicker for a small fee. This is great if you are in a rush or just want to start the party quicker. This option will only be available to venues that allow tabs. and if the order volume exceeds a certain threshold.

1. Log into the hopps for patrons application
2. Add menu items to your cart
3. Place your order
4. Click hopp the Line
5. Move the Slider to adjust the ETA
6. Confirm you're okay with the small fee
7. Click hopp the Line again

Note: You should see your adjusted ETA and a hopp the Line fee will appear on your tab and receipt once you have paid your tab.

Currently, we accept all major debit and credit cards, Apple Pay, Google pay, and plan to include more valid payment methods in the near future. Stay tuned!

To ensure our venue partners and their bartenders/servers are compensated for their hard work and tasty drinks, we ask you to set a default tip rate to charge in the event that you forget to close your tab.

If you decide to skip this step, the minimum amount (15%) will be set as a default for any tabs which are auto-closed after 4 hours of inactivity.

You can always update your tip rate when closing out your tab prior to it being auto-closed, and you can update your default tip rate in your profile at any time. Thank you for your understanding.

You can rate your experience at a venue after you have paid for your order

1. Log into the hopps for patrons application
2. Click Orders at the bottom of the screen
3. Click Rate Order
4. Rate your service (click Yes or No)
5. Select any applicable options and click Submit

OR if you are closing a tab

• Check into a venue
• Start a tab
• Close your tab
• Click Rate your service (click Yes or No)
• Select any applicable options and click Submit

You can view your tab history by:

1. Logging into the hopps for patrons application
2. Checking into a venue you have place orders at previously (choose dine-in or take-out)
3. Click Settings
4. Click Tab History

Note: Here you can view a breakdown of all your tabs and orders including venue name, tab number, order number, and amount paid.

You can quickly add menu items to your Favorites:

1. Log into the hopps for patrons application
2. Check into a venue (choose dine-in or take-out)
3. Select a menu item
4. In the top right corner of the menu item's picture, select the yellow star

For a list view of your favorite items at a venue:

1. Click Settings
2. Click Favorite items

Note: Here you can view a list of all your favorite items at a specific venue.

You can easily view the menu items you have previously ordered:

1. Log into the hopps for patrons application
2. Check into a venue you have orderd at previously
3. Click Settings
4. Click Previous Items

Note: Here you can view all the previous items you have ordered at a specific venue. Please note that some of these items may no longer be on the venue's updated menu.

You will need to have a valid payment method on file to start tabs and place orders on hopps. We use Stripe (https://stripe.com) as our payment processor for venues that do not integrate their POS system with hopps. Venues that have integrated their POS with hopps will use their preferred payment processor to run the transaction. To add/remove payment methods:

1. Log into the hopps for patrons application
2. On the map screen, click your profile picture in the top left corner of the screen
3. Click Payment

1. OR Check into a venue
2. Click Settings
3. Click Payment

Here you can view all your saved payment methods. Select a payment method to remove it or change it to your default payment method.

To add a payment method:

1. Click Add a card
2. Input your card details and click Save

Note: Please note that if you have an open tab, you will not be able to remove your last payment method until the tab has been paid for.

You can apply valid promo codes to your orders/tabs and receive a discount.

1. Log into the hopps for patrons application
2. On the map screen, click your profile picture in the top left corner of the screen
3. Click Promotions and Credits
4. Click Add a Promo Code
5. Enter the promo code and click Save

OR

1. Log into the hopps for patrons application
2. Check into a venue (dine-in or take-out)
3. Click Settings
4. Click Promotions and Credits
5. Add a Promo Code
6. Enter the promo code and click Save

OR when you are placing an order:

1. Check into a venue
2. Add menu items to your Cart
3. On the Make a Payment screen, select Edit under Promo Code
4. Add a Promo Code
5. Enter the promo code and click Save

Note: Once you have added a promo code to your order/tab you will see the adjusted total

Change your email and password to make sure your account is up-to-date and secure.

1. Log into the hopps for patrons application
2. On the map screen, click your profile picture in the top left corner
3. Click Security
4. Click Change email or Change Password
5. Follow the on-screen instructions

OR

1. Check into a venue (dine-in or take-out)
2. Click Settings
3. Click Security
4. Click Change email or Change Password
5. Follow the on-screen instructions

hopps sends push notifications to keep you informed about the progress of your orders and relevant events in your area. We recommend keeping notifications on so you don't lose track of your orders and can stay in-the-loop for events at nearby venues.

1. Log into the hopps for patrons application
2. Select your profile picture at the top left of your screen
3. Click Notifications
4. This will show a list of all notifications you have been sent

You can adjust your notification preferenes depending on the type of notifications you'd like to receive. We recommend keeping notifications on so you don't lose track of your orders and can stay in-the-loop for events at nearby venues.

1. Log into the hopps for patrons application
2. Check into a venue (dine-in or take-out)
3. Click Settings
4. Click Notifications
5. You can adjust the following notifications: Drink order started, Drink order flagged, Drink order ready, Drink order abandoned, Auto close tab, Venue ads and specials

Note: We highly recommend leaving these notifications toggled on.

Creating your free hopps for venues account takes less than 2 minutes.

1. Create your free account at https://www.hoppstech.com/venue
2. Confirm your email address (check your inbox)
3. Check the status of your account at https://www.hoppstech.com/venue/signin

Note: A member of the hopps team will review your account to make sure we have all the necessary information and you will hear back from us in less than 1 business day with next steps.

Once you have created your free hopps for venues account and have been approved as a hopps venue, you will be able to log into your account on the iPad/Tablet application.

1. Download hopps for venues
2. iPad: https://apps.apple.com/us/app/hopps-for-venues/id1497916638?ls=1
3. OR Tablet: https://play.google.com/store/apps/details?id=com.hopps.venue
4. Enter your email / password combination

If you are looking for a status update on your account, please visit https://hoppstech.com/venue/signin or email us at venue-support@hoppstech.com.

If you have forgotten your password, you can reset it by following the steps below:

1. Open the hopps for venues application
2. Click Forgot password?
3. Enter your email
4. Click Request reset link

Note: Then follow the instructions you will receive in the reset password email

The Dashboard will show you revenue, tips, best selling menu items, top paying customers, worst selling drinks, and most customer visits. Utilize this information to better understand your customers and the popularity of your menu items.

1. Log into the hopps for venues application
2. Click Dashboard
3. Adjust the Revenue and tip breakdown on the Revenue and Tip graph by clicking Weekly, Monthly, or Yearly in the top right corner

Note: Certain features on the Dashboard are only available to accounts on paid plans

Get to know your patrons

1. Log into the hopps for venues application
2. Click Dashboard
3. If you are on a paid plan, you can see Top Paying Customers and Customers with the Most Visits below the Revenue and Tip graph

Understand what your customers are ordering

1. Log into the hopps for venues application
2. Click Dashboard
3. If you are on a paid plan, you can see the Best Selling Drinks and Worst Selling Drinks below the Revenue and Tip graph

If you are not integrated with a POS or Untappd, hopps makes it easy to manage your menu. If you have a .csv, .xls, or .xlsx file of your menu, please send it to your account manage and we will import it for you. If you do not, you will need to create menu categories and add menu items to each category. You can check out how your menu looks to customers by downloading the hopps for patrons application and checking into your venue. If you need help, please reach out to your account manager or email us at venue-support@hoppstech.com

1. Log into the hopps for venues application
2. Click Menu
3. Select the menu you want to add your categories and menu items to (dine-in, take-out, drinks, food)
4. Create a menu category
5. Select the appropriate Complexity and Click Save
6. Select the appropriate menu category
7. Under the menu items section, click the + icon and follow the on-screen instructions and Click Save

Note: Menu management is only available on paid plans

You can quickly hide menu items within the hopps for venues application

1. Log into the hopps for venues application
2. Click Menu
3. Click the desired menu category
4. Click the desired menu item
5. Click the red eye icon
6. Click Confirm

Hopps integrates with your POS system so we can sync menu items (to display to patrons) and to push transactions (tabs, payments) back to your POS system automatically. To do so, we work with a company called Omnivore (https://omnivore.io/).

1. You will receive an invite link similar to https://connect.omnivore.io/invite/XX (where XX will be your actual invite code)
2. Open the link on your back of house POS
3. Download and install the base Omnivore agent
4. Create/sign into your own Omnivore account where you accept their Terms of Service
5. Select a date/time to schedule with Omnivore support team to complete the install. There will be a confirmation page after selecting the time, you must make sure you confirm the selected time.

After installation is complete, your venue's POS system is now ready to sync with the hopps application.

Keep your menu up-to-date and hide any necessary variants and modifiers

1. Log into the hopps for venues application
2. Click Menu
3. Click the desired menu category
4. Click the desired menu item
5. Click the pencil and paper icon
6. Click on the toggle buttons for the variants / modifiers which you want hidden
7. Click Save

Quickly reorder menu items to drive purchases for specific menu items

1. Log into the hopps for venues application
2. Click Menu
3. Click Reorder
4. Drag and drop to the desired order
5. Click Save
6. Click Confirm

Add bartenders to your hopps account so they can take orders from patrons. Bartenders using the hopps app tend to see higher tips and venues will see a boost in revenue

1. Log into the hopps for venues application
2. Click Team
3. Click the plus (+) icon in the top right corner
4. Enter the employee's name
5. Enter the employee's email
6. Enter and confirm a unique 6-digit PIN
7. Enter the employee's phone number to receive SMS order notifications (paid plans only)
8. Click Invite Employee

The bartender will receive an email from hopps containing their unique PIN for logging into the hopps Drink Pipeline

Note: Adding team members is only available to paid plans

Keep your team up-to-date to ensure a smooth ordering process for your patrons!

1. Log into the hopps for venues application
2. Click Team
3. Click a team member

Here you can update your bartender/server profile pictures, name, PIN, and phone number (if applicable). We will be adding more functionality soon!

Note: Managing team members is only available to paid plans

Absolutely! Use hopps' advertising platform to promote your venue and reach more potential patrons. Scheduling an ad campaign takes less than 1 minute and you can monitor ad performance (impressions and clicks) from the application. You can also run Push Notification campaigns and reach 1,000s of patrons in your are directly on their phone or create Promo Codes to reward your loyal patrons!

1. Log into the hopps for venues application
2. Click Advertise
3. Click Start a Campaign
4. Select the dates you want to run your campaign
5. Select your daily budget ($)
6. Review the total cost of your campaign and duration
7. Select or add a payment method

Note: These features are available to all hopps plans

Yes! hopps allows you to review historical data (revenue, tips, and number of tabs and drinks served) for a specific timeframe via the Archive feature

1. Log into the hopps for venues application
2. Click Archive
3. Select the date range from the calendar
4. Review overall team performance or drill down into specific bartenders

Note: The screen will adjust accordingly to display applicable metrics for the time period selected

hopps notification center is your go-to to check that all orders are being worked on in a timely manner

1. Log into the hopps for venues application
2. Click Notifications
3. You will see a list of all order notifications in descending order

If you are on a paid hopps plan, you are can accept patron orders via the Drink Pipeline. Using a queue system to manage orders will increase bartender throughput and boost tips / revenue. Bartenders average 26% tip rates on the hopps application

1. Log into the Drink Pipeline with your 6-digit PIN
2. Assign an open order to yourself by clicking the Start button in the right corner of the drink order
3. If you think a patron should not be served, click Cancel Order to inform the patron and to remove the order from the queue (they will not be charged for the order)
4. Otherwise, click Ready once you have finished preparing the order to inform the patron that their order is ready to be picked up at the bar (or you're dropping it off at the table)
5. Check the patron's order number on their phone against the order number on the Drink Pipeline to confirm
6. Click Complete to archive the order once the patron has been served

If your bartenders like a more holistic view of all open and closed orders in the Drink Pipeline

1. Log into the Drink Pipeline with your 6-digit PIN
2. Click View Tabs in the top right corner

Note: You can now view all open and closed tabs along with some basic metrics such as: total drinks / tabs served and total tips earned

Yes! We integrate with Untappd so you can manage your hopps menu via Untappd

1. Log into the hopps for venues application
2. Click Settings
3. Click Integrations
4. Click Untappd Integration
5. Enter your Untappd API Access token (read-only) and email address
6. Follow the on-screen instructions

Currently, hopps can integrate with Epson receipt printers with more on the way!

1. Log into the hopps for venues application
2. Click Settings
3. Click Integrations
4. Click Printer Integration
5. Click the + icon
6. Follow the on-screen instructions

Currently, we can integrate with the following point-of-sale systems (POS): Square, Clover, Aloha, Brink, Dinerware, Micros 3700, Micros Simphony FE, Micros Simphony, POSitouch, Squirrel, and XPIENT with more on the way!

If you have one of these POS systems please follow the directions below

1. Log into the hopps for venues application
2. Click Settings
3. Click Integrations
4. Click POS sync
5. Select your POS (Square, Clover)
6. Follow the on-screen instructions

For legacy POS systems such as Aloha, Brink, Dinerware, Micros 3700, Micros Simphony FE, Micros Simphony, POSitouch, Squirrel, or XPIENT we use Omnivore.io to integrate

1. You will receive an invite link similar to https://connect.omnivore.io/invite/XX (where XX will be your actual invite code)
2. Open the link on your back of house POS
3. Download and install the base Omnivore agent
4. Create/sign into your own Omnivore account where you accept their Terms of Service
5. Select a date/time to schedule with Omnivore support team to complete the install. There will be a confirmation page after selecting the time, you must make sure you confirm the selected time

Note: POS integrations are only available to paid plans

It's important to keep your venue profile up-to-date so patrons can find your venue easily.

1. Log into the hopps for venues application
2. Click Settings
3. Click Venue Profile

Here you can add photos, update your phone number, hours of operation, business address, or toggle on / off service types (dine-in and take-out ordering) to fit your business needs.

Note: Free plans have access to a venue profile

If you need to view our TOS, Privacy and Ads Policy

1. Log into the hopps for venues application
2. Click Settings
3. Click General
4. Select appropriate policy to view: Ads, Terms of Service, or Privacy policy

You can also view these documents on our website:

1. Terms of Service: https://www.hoppstech.com/terms-of-service
2. Privacy Policy: https://www.hoppstech.com/privacy
3. Ads Policy: https://www.hoppstech.com/advertising-terms

hopps sends push notifications to keep you informed about incoming patron orders. We highly recommend keeping notifications on so you don't lose track of your orders.

1. Log into the hopps for venues application
2. Select Settings
3. Click Notifications
4. Select Push
5. Toggle on / off the Push notifications

Again, we highly recommend leaving push notifications on so you are kept in-the-loop regarding incoming patron orders. Note: notifications are only available to paid plans

If you offer dine-in ordering, and have either table service or walk up service available to patrons, follow these steps

1. Log into the hopps for venues application
2. Click Settings
3. Click Notifications
4. Select For Patrons
5. Toggle on the appropriate service type

Based on the service type selected, the patron will receive the appropriate push notification keeping them informed of their order

You will need to add your bank account to pay for advertising campaigns and to pay for your hopps plan (if applicable)

1. Log into the hopps for venues application
2. Click Settings
3. Click Account and Billing
4. Click Payment Methods
5. Follow the on-screen instructions

Note: We integrate with Stripe (https://stripe.com) to manage our payment processing and invoicing services

You can easily manage your subscription plan

1. Log into the hopps for venues application
2. Click Settings
3. Click Account and Billing
4. Click Subscription Plan
5. Click Switch Plan
6. Select the appropriate plan and click Save

hopps makes it easy to Batch out revenue and tips. Set earnings to batch automatically (daily, weekly, or monthly) at set times. First, you will need to add your venue's bank account information into the app

1. Log into the hopps for venues application
2. Click Settings
3. Click Batching
4. Click Connect bank account
5. Follow the on-screen instructions

Note: Batching is only available on paid plans

If your POS is integrated with hopps, all transactions run on your POS's payment processing system, and will batch with all your other POS transactions.

Keeping your account up-to-date and secure is very important

1. Log into your hopps for venues account
2. Click Settings
3. Click Security

Here you can turn on

1. Location-based security for the Drink Pipeline
2. Update the auto-logout times
3. Change your email and password